The core responsibilities of this role involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction. The successful candidate will demonstrate the key traits of ambition, resilience, interest in the customer's business needs, along with strong technical orientation and ability to customise and tailor solutions for a variety of scenarios.

Responsibities:

• Manage the post-sales relationship for strategically significant accounts.
• Introduce Service Desk and manage SLAs as part of the post sale handover
• Serve as the primary client contact and advocate for day to day and escalated issues and requests.
• Work closely with implementations, operations and service desk teams to ensure that client is being handled in optimal fashion.
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
• Ensure customer receives the up-most value from the company product.
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organisations.
• Be responsible for fees and the profitability of your clients.
• Monitor and maintain our CRM tool (Microsoft Dynamics) with up to date information at all time.
• Keep up to date with industry information which could provide value to your clients or value internally.

Requirements:

• Fluent Japanese
• Minimum 2-5 years of account management experience supporting global companies.
• Minimum 2 years demonstrable experience of account managing in the Financial Services Account industry.
• Strong technical orientation and ability to work with complex technical products.
• Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
• Exceptional personal, listening, written and verbal communication skills are a must.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Superior critical thinking, decision making and problem solving skills.
• Project management experience with excellent organisational skills.
• Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.
• Able to operate in a fast-paced environment.
• Ability to drive and manage revenue across a portfolio of clients.

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