Global fintech start-up is looking for an Engagement Manager. The person must be fluent in Japanese with business proficiency in English.

What would you be doing?

Accountable for customers in Japan

• Be a trusted advisor to drive product adoption and ensure they are using the solution to achieve full business value
• Re-engineer specific customers' business processes to enable their adoption of AI products

Relationship management

• Ensure satisfaction across the customer hierarchy, from C level to daily users of the product
• Drive overall customer success responsibility and act as an escalation point for service issues

Client ownership

• Acting as a champion for clients within the organisation
• Demonstrate one’s grit, tenacity, and responsiveness to the client and stay up-to-date on client detailed requests as well as strategic trends

Account management

• Owning the post-sale relationship with clients which includes implementation, on-boarding, training, driving platform adoption, Quarterly Business Reviews, and renewals.
• Actively identifying opportunities for cross-selling or increasing penetration, in coordination with the Business Development, Product & Research teams as needed

Internal communication

• Become an expert at the company’s technologies and the capabilities of machine learning and feed customer and market insights back to rest of the company, to help design the next generation of AI products for us to build
• Deliver best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools

What You Need To Succeed

• Extensive experience as Customer Success/Relationship or Account Management role at enterprise tech businesses or at a Consulting firm
• Native fluency in Japanese and professional proficiency in English
• Strong communication skills and internal and external stakeholder management

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